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PRESS RELEASE: New SuperSAT Solution Scores Customer Sentiment in Real-Time

SuperSAT’s artificial intelligence provides 100% visibility into a customer’s satisfaction during agent interactions — predicting customer happiness and driving better business results

Frontpage News
5
 min read

HiOperator unveils QAScout, setting new standards in customer support quality

HiOperator unveils QAScout, setting new standards in customer support quality. Read all about the launch in Michael Nuñez's exclusive VentureBeat article.

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8
 min read

How to create generative AI confidence for enterprise success

For any business that wants to take advantage of generative AI’s unlimited potential, vital frameworks are needed to incorporate it into a company's technology stack. HiOperator's CEO and founder Liz Tsai wrote a VentureBeat article about leveraging generative AI for enterprise success.

Frontpage News
6
 min read

HiOperator introduces SMSBot, harnessing generative AI for enhanced customer support

HiOperator unveiled SMSBot — a powerful CS chatbot that uses revolutionary SMS native generative AI — to engage, assist, and delight customers directly on their phones. Read all about the launch in Michael Nuñez's exclusive VentureBeat article.

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6
 min read

Can AI provide better customer service?

Customer service experiences can really stick with you—a positive interaction can inspire brand loyalty, and a negative one can prompt a complete boycott. But encounters with automated customer interfaces, which often rely on limited phone menus or inept chatbots, rarely generate rave reviews. Read Julia Fox's MIT Technology review article for the full story.

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5
 min read

The Fine Line of Artificial Intelligence in Customer Service

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3
 min read

Outdoor Voices Chooses HiOperator to Accommodate Surge

Expanding on its retail and consumer division, HiOperator successfully onboarded the leading activewear brand in just three days

Frontpage News
3
 min read

Tipsy Elves Partners with HiOperator to Handle Huge Spike

This is the third consecutive holiday season HiOperator has handled Tipsy Elves’ customer service tickets, maintaining specific brand voice and high customer satisfaction rate

Frontpage News
3
 min read
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