HiAuto: Fully Automated and Intelligent CS Solution

HiAuto uses workflow automation, refined LLMs, and generative AI to complete the entire customer service journey in the most personal and effective way.

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Powerful Orchestration

Automate Every CS Process

HiAuto uses a modular workflow automation engine that seamlessly integrates data from every software system a company uses to comprehend a customer issue. It leverages customized automation to rapidly complete necessary actions and generative AI to scribe impactful customer-facing messages. 

Cost-Effective & Scaleable CS

HiAuto uses refined generative AI to create the most cost-effective and scaleable service that aligns every stakeholder’s incentives. It's modular enough to scale up and down based on a company’s evolving needs.

Auto-Solve Complex Tickets

Auto-solves tickets seamlessly by plugging into every service provider a company uses  — 3PLs, CRMs, Admin, OMS, etc. — and then aggregates all of the information into one interface. This includes context-rich, hyper-personalized messages written by generative AI.

Elevated Brand Experience

HiAuto employs rigorous anti-hallucination frameworks to ensure customer facing copy created with generative AI is personalized and highly accurate. Companies experience increase increase CSAT scores and obtain critical data to improve overall business operations.

Transform Your Customer Service

We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.

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HiOperator rapidly onboards and offers highly flexible contracts. Before you know it, our technology will augment your entire workflow — creating happy agents and satisfied customers.