HealthTech

Where the care of the patient is everything

HealthTech

Serving the Needs of Others

Digitization has changed every aspect of the health care journey for patients & families. Whether scheduling an appointment or answering a claim question, our tech-enabled agents do it with empathy, care, & precision.

Care When & Where it is Needed

Wherever your patient is in the world, and whatever text channel they choose, we’re ready to help and scale as you grow.

HealthTech Understanding

HealthTech brands require the constant attention of technology leaders to keep up. HiOperator dedicates our team of engineers to building first-in-class technology to your needs.

Data is Everything to Us

We build AI technology and other high-tech tools to ensure speed & accuracy when it comes to your CX. As a result, we are able to access rich data to form valuable insights.

What We Do

Patient & Customer Care

  • Account-related Concerns
  • Billing and Payments Support
  • Appointment Management
  • Rewards/Loyalty Programs
  • Shipping Inquiries
  • Subscription/Membership Concerns
  • Technical Support Services

Omnichannel Solutions & Support

  • Chat
  • Email
  • SMS
  • In-app Messaging
  • Social Media

Data Insights

  • Product Trends
  • CX Business Impact
  • Marketing & Winback Effectiveness
  • First Response Time
  • Touch Resolution
  • Customer Satisfaction