Customer Support as a Service

Scalable multichannel customer service on demand. Voice support staffed by Americans. Low minimums & simple pricing. Works with your existing systems.

Sign Up Now

We take care of your customers so you can get back to work

We can answer your phone, chat with your customers online, provide help in-app, take orders and provide product & tech support. Just tell us what you're looking for. We support most industries and can do most things.

Services

Brand Messaging

We help your customers just like you would, using your brand voice, support materials and even your own systems.

E-Commerce Ordering

Acquire a different kind of customer by letting them order and ask questions over the phone. We'll use your existing systems too.

24x7 Product Support

Your customers have questions and we have answers. From pre-sales questions to post-sales tech support, we do it all for you.

Call Screening

Never talk to a telemarketer again. Period. We screen out the sales calls and forward the real calls onward.

Customer Analytics

We learn about your customers rapidly & we know you don't want to miss out. We provide unique insights, bug reports and call analytics.

Personal Touch

Let your customers skip the automated system. Our operators answer calls and chat with an always friendly, always real, human.

We work with your existing systems

How it Works

1. Set up Customer Journey

Show us how you communicate with your customers and map out your customer journey. Let us know your escalation preferences. Custom integrations available.

2. Direct Calls

Point your existing number to us or request a new number. Loop our Operators directly to your help desk with a single user account

3. Let Us Handle It

Our Operators answer the phones and take care of your customers, whether that's providing stellar customer support, call triage or ordering services.

4. Learn About Your Customers

Detailed analytics, call breakdowns, recordings and digests available. We automatically flag any questions or tidbits that stand out to us.

5. Stay In the Loop

We communicate with you using whatever medium you prefer: phone, email, SMS, Slack, tin cans, smoke signals, whatever you want.

6. Grow Together

Make changes to how we work on your behalf at any time. If your volume grows, we have elastic plans available to make sure your customers get the service they deserve, guaranteed.

14 day money back guarantee

Let HiOperator support your customers so you can get back to doing what you're good at.

Sign Up Now

Pricing

STANDARD

PER MONTH

$200

We charge per case or per minute if a human voice is involved. $200 per month minimum spend.

$1/minute for a voice operator
or
$3/case for most everything else

ENTERPRISE

CONTACT

Contact us for details

Bulk pricing available

Never answer a phone again

We'll handle your phones and keep you in the loop using whatever technology you prefer.

Sign Up Now

Customer Support as a Service

Scalable multichannel customer service on demand. Voice support staffed by Americans. Low minimums & simple pricing. Works with your existing systems.

We take care of your customers so you can get back to work

We can answer your phone, chat with your customers online, provide help in-app, take orders and provide product & tech support. Just tell us what you're looking for. We support most industries and can do most things.

Services

Brand Messaging

We help your customers just like you would, using your brand voice, support materials and even your own systems.

E-Commerce Ordering

Acquire a different kind of customer by letting them order and ask questions over the phone. We'll use your existing systems too.

24x7 Product Support

Your customers have questions and we have answers. From pre-sales questions to post-sales tech support, we do it all for you.

Call Screening

Never talk to a telemarketer again. Period. We screen out the sales calls and forward the real calls onward.

Customer Analytics

We learn about your customers rapidly & we know you don't want to miss out. We provide unique insights, bug reports and call analytics.

Personal Touch

Let your customers skip the automated system. Our operators answer calls and chat with an always friendly, always real, human.

We work with your existing systems

How it Works

1. Set up Customer Journey

Show us how you communicate with your customers and map out your customer journey. Let us know your escalation preferences. Custom integrations available.

2. Direct Calls

Point your existing number to us or request a new number. Loop our Operators directly to your help desk with a single user account

3. Let Us Handle It

Our Operators answer the phones and take care of your customers, whether that's providing stellar customer support, call triage or ordering services.

4. Learn About Your Customers

Detailed analytics, call breakdowns, recordings and digests available. We automatically flag any questions or tidbits that stand out to us.

5. Stay In the Loop

We communicate with you using whatever medium you prefer: phone, email, SMS, Slack, tin cans, smoke signals, whatever you want.

6. Grow Together

Make changes to how we work on your behalf at any time. If your volume grows, we have elastic plans available to make sure your customers get the service they deserve, guaranteed.

14 day money back guarantee

Let HiOperator support your customers so you can get back to doing what you're good at.

Pricing

STANDARD

PER MONTH

$200

ENTERPRISE

CONTACT

Never answer a phone again

We'll handle your phones and keep you in the loop using whatever technology you prefer.

About

Built by user experience and technology experts from the MIT Media Lab, Apple and Frog Design on a mission to eradicate bad customer service.

Backed by top investors in Silicon Valley.

140 9th St. San Francisco, CA 94103

+1 877-394-1893

info [at] HiOperator.com