About Us

Who are we? A people-centric tech company

Our Mission

Customer service is a core pillar of most businesses. It's also one of the hardest parts of a business to scale. Hiring is time consuming, training is time consuming, volume varies by season, and documentation is constantly in flux.

We started HiOperator to make delivering great customer service easy. Our mission is to help companies deliver excellent, scalable customer service effortlessly. Our clients can focus on their products and services, and their customers get a great experience when they need help.

HiOperator provides a complete customer service-as-a-service solution. Through the power of HiOperator's Human + AI Technology, client conversations are handled faster and more accurately, resulting in faster response times, more security, and happier customers! We meet or exceed our clients' in-house standards.

The end result is we deliver amazing customer service, making companies and their customers happy. That's what we exist to do.

Liz Tsai

CEO
Our Team Members

Leadership Team

We're passionate about creating incredible customer experiences through a combination of technology, automation and operational excellence.

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John Shoumbert

VP, Engineering

John brings over a decade of technology & management experience. Previously he was a Principle Full Stack Software Engineer and BI Architect at network performance and cyber security company. He leads the engineering and data teams at HiOperator

Chelsea Mercier

People

Chelsea brings over a decade of recruiting & human resources experience. In her role, she heads recruiting & people ops at HiOperator, helping us find and retain the best in CX!

Wayne Worthington

Chief of Staff - GTM

Wayne supports the executive team to integrate every aspect of HiOperator to best serve our clients. Previously, he was a consultant with 2 leading talent firms focused on executive leadership in technology and served as an officer in the US Marines.

Liz Tsai

CEO

Originally from Texas, Liz completed her BS and MS at MIT. She then worked in the physical commodities trading industry in Geneva and Singapore before founding HiOperator in 2016.