Media, Entertainment, and Gaming
Making every customer a champion
Media, Entertainment, and Gaming
Support that keeps the fun going no matter what
Entertainment and gaming are moving at light speed - and your customer support needs to keep up. HiOperator is ready to handle CX needs at the same speed your customers move, turning your members into the most loyal members of your team.
Your Culture, Our Agents, Your Brand
Our customized workflows and technology are curated to your CX needs and your brand voice makes our team, your team. We train our agents to serve as your CX leaders and for them to be an extension of your business to contribute to your long-term success.
Your Problems Solved Right, Right Now
We consistently exceed client targets—whether the goal is cutting resolution time in half or increasing productivity 5x to 10x.
Founded by Tech, Guided by Tech
Current technology allows your customers to immerse themselves in the content they crave. We create and build the latest software to turn our agents into super agents.
What We Do
Customer Care
- Account-related Concerns
- Billing and Payments Support
- Order Management
- Returns, Replacement, and Refunds
- Rewards/Loyalty Programs
- Shipping Inquiries
- Subscription/Membership Concerns
- Technical Support Services
Omnichannel Solutions & Support
- Chat
- SMS
- In-app Messaging
- Social Media
Data Insights
- Product Trends
- CX Business Impact
- Marketing & Winback Effectiveness
- First Response Time
- Touch Resolution
- Customer Satisfaction